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FAQ

Frequently Asked Questions

  • Our Products
  • General
  • Shipping & Delivery
  • Return & Exchange
  • Our Products
  • General
  • Shipping
  • Return

Products

Q -
Does the wooden stand come with the Galaxy and Moon Lamp?

Yes, both the Galaxy and Moon Lamp include the wooden stand as shown in our photos.

Q -
Will I need to buy batteries?

Our Galaxy Lamp and Moon Lamp both include the rechargeable battery and charging cables. The Levitating Moon Lamp and Galaxy Projector are not battery powered.

Q -
Do the lamps emit heat when turned on?

All of our lamps are very efficient and produce little to no heat. They are completely safe for your children and pets.

Q -
Are your products made of glass?

No, our lamps our made out of ABS plastic and aren't prone to breaking.

Q -
Are your products safe?

Yes. Our products are 100% safe, and has been RoHS and CE certified to prove it. You can also browse our various reviews from previous customers to see its positive feedback below.

Q -
Is it safe for children?

Yes absolutely. Kids will love it to the moon!

General

Q -
How do you ensure the quality of your products?

We produce and sell our own products. We test everything before we send your order.

Q -
How to order?

Go to the item page of the product that you would like to order. Select the quantity of items that you would like to order and click “Add to Cart” Click "Check Out" in the pop up window. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method". Click "Continue to payment method" on the next screen. Then fill in your credit card information and click "complete order" to finish the transaction.

Q -
How can I contact you?

Visit our contact us page.

Q -
Is there a warranty on your products?

Yes, by default we offer a 30-day warranty on all our products. If for any reason your product stops functioning due to normal use, we will send you a replacement at no cost.

Shipping & Delivery

Q -
Do you ship internationally?

Yes! We ship to most countries.

Q -
How long does delivery take?

For domestic shipments, we offer Standard Ground (3-7 days) and Priority (1-3 days). For international shipments, please visit our shipping policy page for more info.

Q -
Can you provide me with a tracking number?

All tracking numbers will be emailed to you as soon as the tracking information becomes available, usually the next day.

Q -
I entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we can only adjust it if your order is yet to be shipped. However, we can't promise anything as all our items are usually processed and shipped at noon local time. If your order has already entered the shipping process, we won't be able to stop it. Please make sure to provide the correct shipping address.

Q -
What to do if I still have not received my order?

If your order has not been received in the estimated delivery time, please reach out to us and we will be happy to help.

Return & Exchange

Q -
What if I need to return something?

Contact us right away and we'll help guide you through the process.

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